Please be aware that Royal Mail are currently prioritising the delivery of parcels over returns. It is therefore taking much longer than normal for returned parcels to reach us. Once they arrive, they are processed promptly and the appropriate refund issued.
We hope you are pleased with your order. If anything you have ordered does not live up to your expectations just return it to us unused for an exchange or refund. Please ensure that the item is packed to arrive back to us in resaleable condition.
Unless the item is faulty, return postage will be at your cost. It is important that the goods are returned in the best possible condition so please pack them appropriately.
Earrings cannot returned unless faulty.
A refund will take between 10-14 days of the goods being returned to us and we will email you to advise once processed. If the order is returned in its entirety within 14 days, we will also refund your original delivery charge.
To return an item
Please complete the returns form which will be emailed to you after your initial contact, enclose it in your parcel and send it with the returned items. This completed returns form must accompany your returns parcel. We recommend you obtain a Certificate of Postage as you are legally responsible for the goods until they reach us.