CONTACT US:   +44 1623 706400   hello@secretsofsherwood.com

Secrets of Sherwood

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Coronavirus Update

Please be aware that Royal Mail are currently prioritising the delivery of parcels over returns. It is therefore taking much longer than normal for returned parcels to reach us. Once they arrive, they are processed promptly and the appropriate refund issued.
We hope you are pleased with your order. If anything you have ordered does not live up to your expectations just return it to us unused for an exchange or refund. Please ensure that the item is packed to arrive back to us in resaleable condition.
Unless the item is faulty, return postage will be at your cost. It is important that the goods are returned in the best possible condition so please pack them appropriately.


Faulty Goods

In the unlikely event that a product is faulty, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call our customer service team on 01623 706400 (answerphone service).  We will advise where and how the items should be returned. We will exchange or refund any faulty goods at our expense provided they have not been damaged through misuse. This guarantee does not affect your statutory rights.

Exceptions

Earrings cannot returned unless faulty.

Refunds

A refund will take between 10-14 days of the goods being returned to us and we will email you to advise once processed. If the order is returned in its entirety within 14 days, we will also refund your original delivery charge.


To return an item

Please complete the returns form which will be emailed to you after your initial contact, enclose it in your parcel and send it with the returned items. This completed returns form must accompany your returns parcel. We recommend you obtain a Certificate of Postage as you are legally responsible for the goods until they reach us.